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Why human-to-human interaction is irreplaceable with tech in customer service
In today’s digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By 8 months ago
Why human-to-human interaction is irreplaceable with tech in customer service
Why human-to-human interaction is irreplaceable with tech in customer service
In today’s digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By 8 months ago
Why human-to-human interaction is irreplaceable with tech in customer service
Why human-to-human interaction is irreplaceable with tech in customer service
In today’s digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By 8 months ago
Why human-to-human interaction is irreplaceable with tech in customer service
Data is king in fast-changing customer experience landscape
Customer service has come a long way, with data increasingly dictating how organisations relate with their existing and potential customers.
By Grace Ngugi 10 months ago
Data is king in fast-changing customer experience landscape
Broken Window: How to fix customer churn in business
Managing an issue to the customer's satisfaction could prove the difference between customer retention and churn.
By Grace Ngugi 1 year ago
Broken Window: How to fix customer churn in business
How the 'idiot curve' can help in bettering customer service
From the service provider's perspective, a business can identify existing gaps by mapping out a customer's journey through the curve, which can be leveraged to optimise customer experience.
By Grace Ngugi 1 year ago
How the 'idiot curve' can help in bettering customer service
What organisations can do to survive after Trump's aid freeze
Opinion
By John Wahome and Peter Mwaura
4 hrs ago
Mo Ibrahim cautions against Ruto's push for African credit rating agency
Financial Standard
By Graham Kajilwa
4 hrs ago
Murder in Ward 7B: Mysterious Kalombotole and KNH horror
National
By Jacinta Mutura and Nancy Gitonga
4 hrs ago
Court frees Boniface Mwangi as terrorism charges collapse
National
By Emmanuel Kipchumba and Rayvon Kipng'eno
4 hrs ago
Ground shifting beneath Ruto, Raila feet in Western
National
By Biketi Kikechi
4 hrs ago
Broken promise: Inside collapse of UNOPS Habitat Heights project
National
By Maurice Oniango
4 hrs ago